Education & Resources / Fraud & Security Center
Let's work together to prevent fraud and keep your personal data secure
Scammers love to pretend to be financial institutions to gain your trust and steal your info.
We take your trust in us seriously, which is why we want to help you to identify imposters.
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Is FCCU contacting me?
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FCCU will never reach out to request or verify your personal information.
We take steps to ensure your contact information on file is correct and up to date. That way, we can ensure that you are you before we contact you.
Trust your gut. If something feels off, take action:
Hang up the call or ignore them
Scammers are master persuaders. They will try to keep you on the phone as long as it takes to convince you they are real. Skip the pleasantries and hang up.
Never use contact info provided by the suspected imposter
Scammers can falsify your caller ID to display any of FCCU's real phone numbers. This is called caller ID spoofing.
To be safe, never use the callback button. Find the phone number from a trustworthy source and manually dial it.
Contact FCCU as soon as possible
We will walk you through any necessary account security measures.
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Most common info requested by FCCU imposters
Whether they claiming to be from FCCU's card support, fraud department, or anywhere else:
Account Number
Usernames & Passwords
Debit & Credit Card Number
One-Time Passcode
Social Security Number
Report Fraud
Trust your gut. If something doesn't feel right, let us know.
FCCU
(920) 563-7305
Mon - Fri: 9:00am - 5:00pm
Sat: 9:00am - 12:00pm
Debit Card Support
1 (877) 805-2422
Credit Card Support
1 (800) 654-7728
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Scam Archive
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Browse previous scam alerts to learn about the red flags our members helped catch:
(Another) Spoofed Phone Call from FCCU's Fraud Department
FCCU's "fraud department" called about fraudulent charges and requested last 10 digits of debit card number and PIN.
Learn More 5/11/2026
Spoofed Phone Call from FCCU's Fraud Department
FCCU's "fraud department" called about fraudulent charges and requested last 6-8 digits of debit card number and more.
Learn More 2/12/2026
"Fraud Department" Phone Scam Reported
FCCU's "fraud department" called about fraudulent debit card charges and requested digital banking login info.
Learn More 4/16/2025
Tech Support Scam Alert
"Microsoft Support" called and requested remote device access to help troubleshoot tech problems...
Learn More 3/13/2025
Scam Text Reported in our Area
"FCCU" texted members an "account hold" warning with a link to a fake digital banking login page.
Learn More 2/18/2025