Phone
(920) 563-7305
Mon - Fri: 9:00am - 5:00pm
Sat: 9:00am - 12:00pm
Fax
(920) 563-0327
memberservices@fortcommunity.com
For your security, do not include sensitive information in your email.
Secure Message
Log into Online or Mobile Banking.
Click the profile icon (Menu button on Mobile App) and then click the Message Center menu option.
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Debit Card Support
Activate Debit Card or Change PIN
1-(800) 992-3808
Report Debit Card Lost or Stolen
1-877-805-2422
You can also submit a report within Online & Mobile Banking:
- From your account dashboard, click on your checking account.
- Click the Card Services button.
- Click the Report Card Lost/Stolen button.
Traveling Soon?
To protect your account, transactions on your debit card are monitored for suspicious activity— including locations that vary from your normal purchasing areas.
To avoid declined transactions while traveling, please do one of the following:
- Log into Online or Mobile Banking and send a Secure Message with your travel dates, location, and mode of travel (e.g., driving, flying, etc.).
- Fill out a Member Travel Notice Form.
- Call (920) 563-7305 during business hours.
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Credit Card Support
Report Credit Card Lost or Stolen
1-800-654-7728
You can also submit a report within Online & Mobile Banking:
- From the dashboard, click on your credit card.
- Click the Card Services button.
- Click the Report Card Lost/Stolen button.
Traveling Soon?
To protect your account, transactions on your credit card are monitored for suspicious activity— including locations that vary from your normal purchasing areas.
To avoid declined transactions while traveling, please do one of the following:
- Submit a travel notice within Online or Mobile Banking:
- From the dashboard, click on your credit card.
- Click the Card Services button.
- Click the Travel Notices button.
- Fill out a Member Travel Notice Form.
- Call (920) 563-7305 during business hours.
Other
Find more credit card self-service tools within Online & Mobile Banking such as Set PIN, Request Replacement Card, and more:
- From the dashboard, click on your credit card.
- Click the Card Services button.
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Update Contact Information
To update your account contact information, please do one of the following:
- Update your contact information within Online or Mobile Banking:
- From your account dashboard, click the profile icon. On the mobile app, tap the Menu button and then tap the Settings dropdown menu.
- Click the Profile menu option.
- Make any necessary changes and click the Save Changes button.
- Fill out an Account Information Change Request Form.