Our team has identified a phone scam that has affected several members in our area. FCCU will NEVER contact you and request your digital banking username and password. If something seems off, give FCCU a call using the contact information on our website or social media.

 

Several members have reported receiving calls from the "fraud department” at FCCU regarding fraudulent charges on their debit card.

Members noted that the caller ID displayed FCCU’s real phone number, making the phone call appear legitimate. This is called caller ID spoofing, where a caller can deliberately falsify the information transmitted to your caller ID display to disguise their identity. Any phone number can be spoofed, even saved contacts in your phone.

Should I be concerned? Should I contact FCCU?

• Have you received an alert that a new Contact or External Account was added to your FCCU account, but you didn’t add it yourself?
• Have you given your digital banking username or password to another person, even if they are claiming to be from FCCU?

If you answered “yes” to any of the above questions, you need to call FCCU as soon as possible at (920) 563-7305 between 9:00 am and 5:00 pm (Monday - Friday) or 9:00 am and 12:00 pm (Saturday). We will walk you through any necessary account security measures.

During the meeting, members will have the opportunity to: