Last updated January 3, 2022
Your NEW FCCU Digital Banking Experience is now available!
Here at Fort Community Credit Union (FCCU) it is our mission to always put our members in a better financial position. That means offering you the products you need, services you love, and the very best tools to make your banking experience simply awesome. With that, we’re excited to reveal your NEW digital banking experience and we’re pretty PAW-sitive you’re going to love it!
Over the last several months our team has been hard at work installing a new internal operating system and building you a better online and mobile banking experience. Now the time has finally come for us to put our hard hats down and introduce you to the experience we’ve all been waiting for.
To help familiarize you, we’ve prepared a library of how-to videos to guide you, or you can sign up for an in-person Tech Tip Tuesday LIVE help session. Additionally, you can visit the System Updates page on our website for relevant FAQs. We've linked a video on How to Enroll in Online Banking for the First Time here to get you started.
Here’s a few things you should know for enrollment and your first time login:
- You’ll need your FCCU Account Number to enroll in online or mobile banking. You can use any of your FCCU account numbers to enroll, including accounts which you are the primary, joint, or authorized user on. Your account number is used to verify your identity. Enter your base account number (i.e. 123456), excluding the 2-digit suffix (i.e. 00, 70) when enrolling.
- For both privacy and security, every single FCCU member, regardless of account ownership type— primary, joint, authorized signer— will need to enroll in online or mobile banking and create their own unique username and password— everyone.
- You will need to enroll your accounts in e-statements again as part of the enrollment process. If you do not enroll in e-statements you will receive a paper statement in the mail. Paper statement fees may apply, see our fee schedule.
- Upon login, you will notice ALL your FCCU accounts under One Login. Check out our All Accounts Under One Login Video for more information!
Don't forget to download the FCCU Mobile Banking application from the App Store or Google Play store below. If you have the previous Fort Community Mobile application on your phone or mobile device, please delete it.
Lastly, if you have any questions, give us a call at (920) 563-7305. We're thrilled to bring you a best-in-class experience and we look forward to serving you for many years to come.
With this upgrade, you will have access to all of the accounts you are on under ONE LOGIN! Check out this video for more details! After January 3, 2022, be sure to complete your online/mobile banking enrollment REGARDLESS of your account ownership— primary or joint owner or authorized signer. Complete enrollment on your computer at fortcommunity.com or via FCCU mobile app!
Is this the first time you’re accessing our new digital experience? This video is a great place to start! In this video, we will walk through the ONLINE banking enrollment process from a desktop computer. We will also briefly overview some features available within online banking!
This includes one-time, scheduled, and recurring transfers. Additionally, we will discuss how to 1) transfer to and from an External Account (an account that you have at another financial institution), and 2) transfer to a Contact (any person via email or text).
Is this the first time you’re accessing our new digital experience? This video is a great place to start! In this video, we will walk through the MOBILE banking enrollment process from a smartphone. We will also briefly overview some features available within mobile banking!
This includes one-time, scheduled, and recurring transfers. Additionally, we will discuss how to transfer to and from an External Account (an account that you have at another financial institution), and transfer to a Contact (any person via email or text).
We're excited to announce that we are upgrading our technology! Hear first hand from our Chief Experience Officer, Robyn!
We know you've got questions! Change isn't always easy, but we're here to guide you through the ins and outs. And, if we can't answer your questions below, we're a mere phone call away. Give us a call at 920-563-7305 before or after the system upgrade, we're here to serve you!
When will the upgrade occur?
The upgrade will occur the weekend of December 31, 2021, with a targeted delivery date of January 3, 2022.
Can I open a new account or apply for a loan online during the upgrade?
Yes. However, if you submit an application during the upgrade period, there may be a delay in processing your application(s). We appreciate your patience and understanding, and we will follow up as soon as the upgrade is complete.
Will I be able to access my accounts via online banking or the Fort Community Mobile app during the upgrade?
No. Online banking and the Fort Community Mobile app will be unavailable beginning at 4:00 p.m. on Friday, December 31, 2021.
Will I be able to deposit a check via mobile check deposit during the upgrade?
No. Mobile check deposit is only available within the Fort Community Mobile app. The app will be unavailable beginning at 4:00 p.m. on Friday, December 31, 2021 and therefore, mobile check deposit will be inaccessible. Please make any mobile check deposits prior to 4:00 p.m. on Friday, December 31, 2021.
Will I be able to access my funds during the upgrade weekend?
Yes. You may use your credit or debit card, withdraw cash at ATMs or use checks to access your funds. In-branch cash withdrawals should be made prior to 4:00 p.m. on Friday, December 31, 2021.
Will my debit and credit cards continue to work during the upgrade?
Yes. Your debit and credit cards will continue to work throughout the upgrade weekend. Please note that any balance inquiries conducted using a debit card at an ATM will not display a balance on the receipt.
Will my internal or external automatic transfers, loan payments or direct deposit postings still go through?
Yes. Any previously scheduled internal or external (one-time or recurring) transfers, payments or direct deposit postings will continue to process, but posting dates/times may be adjusted based on system downtime. See the schedule below.
Internal automatic transfers (i.e. from FCCU savings to FCCU checking) should be scheduled by 4:00 p.m. on Friday, December 31, 2021. Any recurring internal transactions should be scheduled by 8:00 a.m. on Thursday, December 30, 2021. Any internal transfers scheduled for January 1-2, 2022 will post to your account on Monday, January 3, 2022. One-time transfers will be unavailable beginning at 4:00 p.m. on Friday, December 31, 2021 through Monday, January 3, 2022.
External transfers set up for January 1-2, 2022 though ACH (i.e. Automatic loan payments pulled from another financial institution to pay your FCCU loan) will post as normal on Monday, January 3, 2022.
Will Online Bill Payments scheduled for December 31, 2021 - January 3, 2022 be processed?
Yes. Any Online Bill Payments scheduled for Friday, December 31 or Monday, January 3 will post according to their regular schedule. Saturday, January 1 and Sunday, January 2 are non-processing days.
Will any branches be open during the upgrade?
No. All branches will close at 4:00 p.m.on Friday, December 31, 2021. They will resume normal business hours on Tuesday, January 4, 2022.
Will the Care Center (phones) be open during the upgrade?
No. The Care Center (phones) will close at 4:00 p.m.on Friday, December 31, 2021. They will resume normal business hours on Tuesday, January 4, 2022.
What if the upgrade takes longer than expected?
While we do not anticipate any delays in completing the upgrade, we will post updates on our website and social media pages if the upgrade extends beyond the currently scheduled January 3, 2022 completion date.
Online and Mobile Banking
Will the way I log in to online banking change?
No. You will still access online banking via our website at fortcommunity.com . Simply click on 'Online Banking' from the top header menu on the homepage to access the login page. The login page will have a different look than it does today. Please note, you will need to re-enroll in online banking, which may affect your username and password. Please reference the questions below for more information.
Will the way I log in to the mobile app change?
Yes. If you are a mobile banking user, you will need to delete the current Fort Community Mobile app from your phone and install the new app from the Google Play Store or App Store after January 3, 2022. Please note, you will need to re-enroll in mobile banking, which may affect your username and password. Please reference the questions below for more information.
Will I need to re-enroll?
Yes. When you login to online or mobile banking for the first time after January 3, 2022, you will need to click on the 'Enroll' button from the login page and follow the enrollment workflow.
What information will I need to enroll in online or mobile banking?
You will need your current account number, date of birth and social security number. If you have several account numbers, you may just choose one for enrollment. Your account number can be found on your e-statements, paper statements, or on your physical checks. If you cannot locate your account number you may call us at 920-563-7305 prior to 4:00 p.m. on December 31st to retrieve it.
Will my online banking username change?
During the enrollment process you will be instructed to select a username. Current usernames can be chosen if they are not already taken at the time of registration and meet the username critiera. Usernames must contain at least 6 characters, 1 letter, 1 number and no special characters.
Will my online banking password change?
During the enrollment process you will be instructed to select a password. Passwords must contain at least 8 characters, 1 uppercase letter, 1 lower case letter, 1 number and 1 special character.
Will I use the same username and password to log in to online and mobile banking?
Yes. The credentials you define during enrollment will apply to both online and mobile banking, regardless of which channel you conducted your enrollment in.
I've never used online banking before. How do I enroll?
No problem! Simply click on 'Online Banking' from the top header menu via fortcommunity.com after January 3, 2022 to access the online banking login page. Then, click on the 'Enroll' button to begin enrollment.
Do I need to enroll in online banking for each account I am on?
No. Starting January 3, 2022, every account you are on-- whether you are the primary or joint account owner, or an authorized signer-- will be available under one login. That's only one username and one password. During the enrollment process you will be asked for your current account number, but that account number is only being used to verify your identity and account record. You will not need to enroll each account for online banking.
Will I still have a seperate username and password for each account I'm on?
No. Starting January 3, 2022, every account you are on-- whether you are the primary or joint account owner, or an authorized signer-- will be available under one login. That's only one username and one password.
If I have multiple account numbers does it matter which one I use to enroll in online banking?
No. During the enrollment process you will be asked for an account number, but that account number is only being used to verify your identity and account record. It does not matter which account you use to enroll.
What if I don't know my account number?
If you don't know your account number you can give us a call at 920-563-7305. We'll verify your information and help you through the enrollment process. If you have checks for your account, you can reference the second set of numbers on the bottom of your checks.
Will I need to enroll in e-statements again?
Yes- but it's easy! Simply acknowledge you would like to enroll in e-statements during the enrollment workflow. Voila!
Will I still be able to see my account history like I can today?
Yes. You will see 12 months of account history in your online and and mobile banking experience.
I have a joint owner on my account, how will they log in?
After January 3, 2022, every single FCCU member, regardless of ownership type (primary, joint, authorized signer), will need to create a new username and password-- everyone. That means the joint owner on your account will need to enroll in online banking and establish their own username and password. They will do this by clicking on 'Online Banking' from the top header menu via fortcommunity.com . Then, they will click on the 'Enroll' button to begin their personalized enrollment process.
I am a business owner. What identifying information will I use to enroll and log in to online banking?
To access your business account(s), you will enroll with your account number or your business', along with your social security number and date of birth. Starting January 3, 2022, every account you are on-- whether you are the primary or joint account owner, or an authorized signer-- will be available under one login- including your business account(s).
What if I forget my password?
If you forget your password, you can reset it by clicking the 'Forgot Password?' link on the sign in page.
Will my notifications and alerts work, or do they need to be set up again?
If you currently have alerts set up in your online or mobile banking experience, most of them will convert over to the new system, but not all. It's important to note that when the alerts convert over, they will be tied to the primary account owners record. Therefore, if you are joint or authorized signer on an account, you will need to define your own alert preferences in the new system. We recommend you review your alert options in the new online/mobile banking experience after logging in for the first time. Our new system has several additional alert options for you to choose from.
Can I set up online banking from my mobile device?
Yes! However, we recommend downloading the mobile application from the Google Play Store or App Store after January 3, 2022 for the best user experience.
Can I still use mobile check deposit?
Mobile check deposit will be available within the new mobile application. Standard daily and monthly deposit limits will apply.
Can I give others access to my online banking? Can I limit what they see?
No! It's extremely important that you do not share your username and password with your joint account owner, or anyone for that matter! Each user's online banking experience is customized to them--meaning they will see all accounts they are primary, joint or an authorized signer on. For privacy purposes each member must create their own username and password during online/mobile banking enrollment.
Will I still be able to link my online banking account to Intuit Mint?
Not right away. We are working with Intuit to offer this experience to our members. Unfortunately, that portion of the project will not be available immediately following the upgrade. However, we anticipate rolling it out by March 2022.
Will I be able to download my transactions from online banking to Quickbooks following the upgarde?
Not directly. We are working with Intuit to offer a direct download experience, but that portion of the project will not be available immediately following the upgrade. We anticipate rolling out direct download capabilities by March of 2022. However, we do have a work around. From the new online banking experience you can select the account you want to see from the Dashboard. Once the account information is presented, there is a button to Download the transaction history. You will be able to download a CSV file and then upload it to your bookkeeping application (like Quickbooks).
Will my account number change?
Your account number(s) will not be changing; however, the format in which they will be depicted will look a little different. Your account number will now be portrayed as a 10-digit base number with a 4-digit suffix. If your previous base account number was 123456 with a checking suffix of 70, it willl now look like 0000123456-0070.
Will I use this new account number format mentioned above to enroll in online banking?
You will just need to use your base number to enroll in online banking, you do not need to use the preceding zeros. So, for the example listed above (0000123456-0070), you would use 123456 to login.
Will my FCCU routing number change?
No. FCCU's routing number is not changing.
Will I need to update the information I use when making payments, transfer or direct deposits?
No. The account format change will not impact your automatic payments, transfers, or direct deposits.
Do I have to get new checks?
No. Since our routing number is not changing and the account format change will not impact payments, you may continue to use your existing checks. Note: Check ordering capabilities will be a part of your new online banking experience!
Transfers + Online Bill Pay
Is Online Bill Pay changing?
No. You will still be able to access Online Bill Pay via the new online and mobile banking experience. Your payees and payments in the Online Bill Pay experience will not be lost or disrupted. However, if you are a current Online Bill Pay user, your existing bill pay record will only transfer over to the primary owner of your account. Online Bill Pay can only be tied to the primary checking account holders login. Joint owners will not be able to enroll.
Will I need to set up my payments and payees again?
No. Your existing bill payments and payees will be retained in the Online Bill Pay system. However, if you are a current Online Bill Pay user, your existing bill pay record will only transfer over the primary owner of your account.
Will my direct deposit or payroll deductions be affected?
No. Your direct deposit and payroll deductions will continue to post as previously scheduled.
How do I set up a new transfer?
Once logged into online or mobile banking, you will be able to set up a new transfer by selecting 'Transfer Money' from the main menu. From there, you may setup an internal transfer (to another FCCU account), external transfer (to another financial institution account), or pay-a-person transfer.
Will P2P still work?
Yes, but the new experience will vary a bit from the current experience. To initiate a person-to-person (P2P) payment, you will click on 'Transfer Money' from the main menu in online or mobile banking. From there you will select an account you want to transfer money from and then select a 'Contact' you want to send money to. Note: You can manage your 'Contacts' via 'My Finance' on the main menu.
Will my transfers still work?
Yes. Any scheduled transfers that you previously had set up will convert over to the new experience and will continue to process according to the schedule you defined.
Debit & Credit Cards
Will my Debit & Credit Card numbers be changing?
No. Your card numbers, as well as your Personal Identification Numbers (PINs), will not change- keep swiping!
Will I be able to turn my cards on/off within online and mobile banking?
Yes! We're super excited to bring you this NEW feature. You can 'Block' your debit card by accessing the 'Cards' menu. You may also 'Manage' your credit card through this channel.
Will I be able to see my credit card information in online/mobile banking?
Yes, there are two ways to access your credit card information within online and mobile banking: 1) From the 'Dashboard' you should see a tile for your credit card account. If you click on that account tile, you will be able to view balance information, rate information or even make a payment. 2) From the 'Cards' menu, you can click on 'Manage Card' to access your credit card online login. Here you will be able to view your balance, lock/unlock your card, input a travel notification, etc.
Will I need to re-enroll in credit card e-statements?
No. If you are currently enrolled in e-statements for your credit cards, you will remain enrolled.
Will I be able to view my credit card statements in online/mobile banking?
No. However, you will be able to access them through the 'Cards' menu by clicking on 'Manage Card'. From here you will be directed to your credit card online experience and your eStatements will be available.
Will my credit card statement change?
No. Your credit card statement will not change. If you currently receive paper statements, you will continue to. If you are enrolled in e-statements, you will continue to access them through the online credit card login held within online/mobile banking. They will continue to look the same as they do today.
Will my statements/e-statements look different?
Yes. Both paper statements and e-statements will have a new look!
Will I receive my statement differently?
The statement you recieve in January will be printed and sent to you via mail, regardless of e-statement preferences. Upon logging into online/mobile banking for the first time, you will be prompted to enroll in e-statements through the new system. If you do not opt-in to e-statements during the enrollment process, you will continue to receive paper statements. Please note there may be fees associated with paper statements. See our current fee schedule .
Will the upgrade cause a delay with statements?
No, your statement cycle will not be disrupted. However, statements recieved in January will be printed and sent to you via mail, regardless of e-statement preferences.
Do I have to get new checks?
No. Since our routing number is not changing and the account format change will not impact payments, you may continue to use your existing checks. Note: Check ordering capabilities will be a part of your new digital banking experience!